Return & Refund

Thank you for shopping with Sira. We value our customers and aim to provide high-quality fragrance products. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds may be processed for purchases made through our website www.sira.lifestyle.

Return Eligibility

Due to the personal nature of fragrance products, Sira does not accept returns of products that have been opened or used. Returns may only be accepted if the product received is damaged, defective, or incorrect.

To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. The product must also be in the original packaging.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order. You may be asked to provide photos or details of the issue to help us verify the problem.

Once the issue is confirmed, Sira may offer a replacement, store credit, or refund depending on the situation.

Refund Process

If your refund request is approved, the refund will be processed using the original payment method whenever possible. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Non-Refundable Situations

Refunds may not be granted in the following situations: if the product has been opened or used, if the product has been damaged after delivery, or if the request is made after an unreasonable period of time.

Order Cancellation

Orders may be canceled only if the cancellation request is made before the order has been processed or shipped. Once the order has been shipped, cancellation may no longer be possible.

Policy Changes

Sira reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Customers are encouraged to review this page periodically for updates.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us using the details below.

Email: contact@sira.lifestyle

Support: support@sira.lifestyle

Website: www.sira.lifestyle

By purchasing from www.sira.lifestyle, you agree to the terms outlined in this Return & Refund Policy.